Parents who fall behind on child support payments typically face enforcement measures, including civil contempt of court, that may have consequences for the whole family. The Procedural Justice-Informed Alternatives to Contempt (PJAC) demonstration, sponsored by the federal Office of Child Support Enforcement and led by MDRC, aims to find alternatives to contempt and improve payment outcomes. Procedural justice is the perception of fairness in processes that resolve disputes and result in decisions.

In these six short videos, child support professionals explain how the five principles of procedural justice—helpfulness, understanding, respect, voice, and neutrality—help them provide better services to parents.

Introduction
This five-minute video features interviews with child support professionals on incorporating procedural justice (the idea of fairness in processes) into the child support process.
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Helpfulness
This four-minute video highlights how child support professionals use the principle of helpfulness.
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Understanding
This three-minute video highlights how child support professionals use the principle of understanding.
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Respect
This three-minute video highlights how child support professionals use the principle of respect.
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Voice
This four-minute video highlights how child support professionals use the principle of voice.
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Neutrality
This four-minute video highlights how child support professionals use the principle of neutrality.
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