InPractice: Lessons for and from Practitioners

Process maps are “human-centered” tools social services organizations can use to improve their service​ delivery by breaking down complex problems and addressing them collaboratively. See how the Los Angeles Community College District improved its Los Angeles College Promise program by bringing students into the making of​ its process maps.

Here are MDRC’s Top Five Tips for social service and educational programs adapting to the COVID-19 pandemic. They focus on ensuring staff members’ and participants’ personal safety so that agencies can continue providing high-quality services and support while working remotely. They also include guidance on protecting participant confidentiality.

Building connections among staff members can feel especially challenging in a time when remote work and video conference calls make up most of our working day. Icebreaker activities are fun, useful tools that managers, supervisors, training facilitators, and coaches can use to enliven meetings and strengthen team and group bonds.

The COVID-19 pandemic has made written communication even more important. The checklist in this post incorporates principles of behavioral science to help organizations assess their current communications and get their point across more effectively.

Programs across the country must adjust to working remotely while serving clients in the context of COVID-19, and it’s a challenge — especially if your work typically depends on in-person contact. Here are some tips to help run remote group meetings with staff, stakeholders, and participants in this uncertain, unsettling time.

One-time training rarely results in long-term shifts in working practices, but remote learning communities can help reinforce new lessons and promote lasting change. In this post, we explore how two MDRC programs use online, video conferencing and telephone connections to help participants across the country further their professional growth.

Behavioral science theory tells us that all program environments have cues that influence decision-making and behavior – nudges – that affect a person’s behavior and can affect participation, retention and efficiency. The November 2019 In Practice blog post explores real-life examples of nudges that improved program results.

Physical settings influence behavior, as a group of social service agency managers and staff learned during an exercise in laying out an imaginary high school cafeteria to drive profits, promote healthy food, or maximize efficiency. The October 2019 In Practice blog post shows how physical “nudges” can yield better results.

In just seven seconds, most people form a first impression. For program participants, this initial encounter can mean the difference between signing up for services – or walking away. The September 2019 In Practice blog post offers tips for programs seeking to have an impact from the get-go.

The August 2019 In Practice blog post offers tips for programs to ensure that the participants they recruit, actually enroll. In this post, we examine some key lessons from MDRC’s evaluation of the WorkAdvance project to help turn program recruits into program success stories.